When processes and procedures aren’t documented…

  • A customer’s issue may be handled incorrectly
  • Customer service won’t meet customer expectations
  • Errors will be made
  • How much time is wasted by other employees learning how to do someone else’s job (badly) on the fly?
  • How much of their own work do they not get done while they are covering for someone else?

Paul Sweeney from Pretium Solutions Chartered Accountants and Certified Business Advisors explores the reasons why all businesses, no matter how small or big, need to have systems and strategies in place for all employees.

Typically, most Small and Medium Business organisations do not have a clear set of policies and procedures that cover the major areas of the business. The important outcomes for your  business from getting this right are:

  • Improved productivity
  • Improved quality
  • Improved customer satisfaction
  • Increased profit and revenue
  • Reduced risk of legal liability

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Read this blog  Document processes & procedures – so it won’t matter when Joe doesn’t turn up for work



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