210 – Franchising Without Losing Your Heart: How to Scale a Values-Led Business
February 10, 2026
What happens when you want to grow your business—but you refuse to lose its heart in the process? In this episode of The Business Behind Your Business, host Paul Sweeney sits down with Nuttha Goutier, founder of Sabai Thai Spa, to explore how small business owners can scale, franchise, and systemise without sacrificing values, culture, or authenticity. If you’re worried that growth might dilute what makes your business special, this conversation offers both reassurance and a practical roadmap.
Nuttha shares her remarkable journey from growing up in rural Thailand—where wellness, community, and natural healing were part of everyday life—to building an award-winning spa franchise in Canada. She explains how her early experiences shaped a deeply human-centred approach to business, one focused on care, consistency, simplicity, and genuine connection rather than transactions.
Throughout the conversation, Nuttha breaks down how she translated “heart” into systems—developing repeatable customer and staff journeys that preserve culture at scale. She explains how Sabai Thai Spa trains teams, selects franchise partners, adapts across cultures and generations, and maintains a deeply personal customer experience across multiple locations.
This episode is a powerful reminder that systems don’t have to make businesses cold—and that franchising can be a force for connection, purpose, and impact when done intentionally. For founders considering expansion, franchising, or simply wanting to build a more meaningful business, Nuttha’s story offers inspiration and practical insight grounded in real-world experience.
Nuttha Goutier Growing up in a Thai village without running water or electricity, Nuttha Goutier saw healing as part of life, not a luxury. Days spent gathering herbs with local healers and learning from her grandmother taught her that wellness was about community, presence, and simple daily practices. When she moved to Canada, she was struck by how spas often felt sterile, rushed, and focused on transactions instead of connection. She dreamed of creating a space where guests felt welcomed like family, somewhere that could bring the sensory richness of Thai hospitality to a new place.
Nuttha opened Sabai Thai Spa to offer guests more than a service: from warm greetings to calming scents, every element was chosen to help people slow down and feel cared for. The immediate response from the community confirmed the need for a spa that offered genuine warmth. Over nearly two decades, she has expanded Sabai Thai Spa into a franchise recognized for its immersive Thai-inspired environments and consistently attentive service.
Through franchising, Nuttha aims to make wellness a regular part of life for more people, helping communities embrace massage and self-care as everyday practices rather than rare indulgences. Her leadership is rooted in the belief that taking care of ourselves helps us be better in every role, from parenting to work to simply showing up for ourselves.
